Returns and Refunds Policy

At Vesta Fitness, we design equipment that's made to perform through years of consistent training. Every product is backed by our limited warranty, giving you confidence in the quality and durability of your equipment.


Return Eligibility

To be eligible for a return:

  • Returns must be requested within 30 days of delivery.
  • All returns require prior authorization and a Return Merchandise Authorization before being shipped back.
  • Products must be returned in their original packaging whenever possible.
  • Items should be complete and include all hardware, accessories, manuals, and packaging materials.
  • Products must not show excessive wear, abuse, or damage beyond normal inspection.

Returns received without an approved RMA may be refused.


Restocking Fee

Unless the return is the result of error (wrong item shipped, defective product, or shipping damage), approved returns are subject to a 30% restocking fee. The restocking fee helps cover inspection, repackaging, inventory processing, and product handling.


Return Shipping

Customers are responsible for return shipping costs unless the return is due to: Shipping damage/Manufacturing defect/Incorrect item shipped.

Original outbound shipping charges are non-refundable. For freight shipments, actual carrier charges may exceed the original shipping amount paid at checkout.


Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or with missing parts, contact us as soon as possible with:

  • Order Number
  • Photos of the packaging
  • Photos of the damaged product

Our support team will work with you to resolve the issue as soon as possible.


Refund Processing

Once your return arrives at our warehouse, it will be inspected by our team. If approved:


Refunds will be issued to the original payment method.

Processing typically takes 3–5 business days after inspection.

Your financial institution may require additional time before the refund appears in your account.


Order Cancellations

Once an order has shipped, it is considered a return and will follow the standard return policy. If an order is refused upon delivery, return shipping charges, carrier fees, and applicable restocking fees may apply.


Start a Return

To request a return, please contact our Customer Support team before shipping any product back.

Please include:

  • Order Number
  • Reason for Return
  • Photos (if applicable)

Our team will review your request and provide an RMA along with return instructions if your return is approved.


If you have any questions regarding your order, return, or warranty, please contact our Customer Support team.

Email: info@vestafitness.com

Phone: 310-696-6222