Vesta Fitness Warranty

At Vesta Fitness, we design equipment that's made to perform through years of consistent training. Every product is backed by our limited warranty, giving you confidence in the quality and durability of your equipment.

 

HOW LONG YOU ARE COVERED

Coverage starts on the delivery date and applies to the original purchaser who bought new from Vesta Fitness. Commercial terms apply to semi-private or public nonresidential facilities. Examples: gyms, studios, schools, fire departments, apartments and hotels. 

For products purchased through an authorized Vesta Fitness dealer, warranty claims should first be directed to the original point of purchase. Customers should contact the dealer where the equipment was purchased to initiate warranty service and receive assistance with their claim. 

COMPONENT	HOME USE	COMMERCIAL USE
Frame, uprights & welds All steel structural members	Lifetime	10 Years
Variable Force System (VFS) Ratio selector, cams, pivot arms, carriages	5 Years	2 Years
Pulleys, bearings & hardware Bolts, pins, bushings, guide rods	3 Years	1 Year
Weight stack plates Selector pin and stack plates	Lifetime	5 Years
Cables Steel cables and terminations	3 Years	1 Year
Upholstery Pads, foam grips, straps	1 Year	6 Months
Attachments & accessories Bars, ropes, handles, add-ons	3 Years	1 Year
Bumper/Cast Iron/Grip Plates	Lifetime	5 Years
Dumbbells/Kettlebells	Lifetime	5 Years

 

Warranty Coverage

COVERED	NOT COVERED
Defects in materials and workmanship under normal use Cracked or broken welds and structural steel Pulleys, bearings or VFS components that fail before their term ends Parts that arrive damaged, reported within 7 days of delivery	Normal wear and tear: frayed cables past term, worn grips, scuffs and scratches Damage from improper assembly, including hardware not torqued to spec Misuse, abuse, dropping weights, or loads beyond rated capacity Unauthorized modifications Rust or finish damage from environmental conditions Damage occurring during customer handling Products bought used, or from an unauthorized seller

If a warranty claim is approved, Vesta Fitness will repair or replace the defective part at our discretion. Replacement parts may be new or refurbished with equivalent performance.

Once the replacement parts are ready, it may take 4-6 business days to deliver. This window is an estimate, since weather, location, and holidays can affect transit.

 

Claims

If you believe your product has a warranty issue, please contact our Customer Support team before replacing or repairing any parts.

Please include:

• Order number
• Product model
• Description of the issue
• Photos or videos of the affected area

Our team will review your claim and provide the next steps.

If you have any questions regarding your order, return, or warranty, please contact our Customer Support team.

Email: info@vestafitness.com

Phone: 310-696-6222